Troubleshooting
Find quick solutions to common issues. Select a topic below or contact our support team if you need additional help.
Quick Tip: Try refreshing the page first
Many issues can be resolved by refreshing your browser. If problems persist, check the relevant troubleshooting guide below.
Session Issues
Fix "session expired" errors, refresh your session, and resolve login problems.
Evaluation Problems
Resolve issues with assessments not starting, loading problems, and connection errors.
Payment Issues
Troubleshoot payment declines, missing credits, and Stripe checkout errors.
Profile Issues
Fix photo upload problems, profile changes not saving, and leaderboard visibility.
Learning Issues
Resolve module loading errors, progress check problems, and exercise submission failures.
Browser Issues
Check browser compatibility, clear cache, and resolve JavaScript and mobile issues.
Contact Support
How to reach our support team and what information to include in your request.
Still having issues?
Our support team is here to help. We typically respond within 24 hours.