Learning Issues
Having trouble with the learning system? Here are solutions for modules, progress checks, exercises, and assessments.
Module Not Loading
If a learning module is not loading or stuck on a spinner:
- 1Check your internet connection
Modules are generated by AI and require a stable connection
- 2Wait for generation
If this is a new module, AI generation can take 30-60 seconds. Look for a progress indicator
- 3Refresh the page
If stuck for more than 90 seconds, try refreshing. Your progress is saved
- 4Return to learning plan
Navigate back to your learning plan and click the module again
Note: Modules are generated sequentially. You must complete the previous module before the next one becomes available.
Progress Check Not Saving
If your progress check results are not saving:
Before completing
- Ensure all questions are answered
- Click the "Submit" or "Complete" button
- Wait for the confirmation message
If it fails to save
- -Check for any error messages on screen
- -Try clicking Submit again after a few seconds
- -If the page freezes, refresh and check if your progress was saved
Important: Progress checks are diagnostic only and do not affect your official score. If data is lost, you can retake the check without penalty.
Exercise Submission Errors
If you are having trouble submitting exercises:
Submission requirements
- Your response must not be empty
- Minimum length requirements must be met (if specified)
- Special characters and formatting are allowed
Common error solutions
- -"Submission failed": Check your internet connection and try again
- -"Grading timeout": AI grading may take up to 30 seconds. Wait for completion
- -Button disabled: Ensure all required fields are filled in
- -No feedback received: Refresh the page - your submission may have been saved
Tip: Copy your response before submitting so you do not lose your work if something goes wrong.
Level Up Assessment Issues
Problems with the Level Up Assessment:
Assessment not available
- -You must complete all 5 modules in your learning plan first
- -Check your learning plan progress to see what is remaining
- -Ensure each module shows as "Completed"
Assessment stuck or not starting
- -Refresh the page and try starting again
- -Clear browser cache if refresh does not work
- -Wait 60 seconds for AI to generate the assessment
Score not updating after completion
- -Score updates may take a few seconds to process
- -Refresh your dashboard to see the updated score
- -Your new score replaces your previous score only if higher
Remember: The Level Up Assessment is FREE and included with your learning plan. You can retake it after completing another learning cycle.