Refunds
Our refund policy and how to request a refund.
Refund Policy Overview
We want you to be completely satisfied with your AI CRED purchase. Our refund policy is designed to be fair while protecting the integrity of our assessment system.
Unused Credits: Refundable within 30 Days
If you have not used your credits, you can request a full refund within 30 days of purchase. No questions asked.
Started Evaluations: Non-Refundable
Once an evaluation is started, the credit is considered used and cannot be refunded. This applies even if you do not complete the evaluation.
Subscriptions: Pro-rated Refunds Available
If you cancel a subscription and have unused credits from the current billing period, you may be eligible for a pro-rated refund for those unused credits.
Detailed Eligibility
| Scenario | Refund Eligible? | Time Limit |
|---|---|---|
| Unused one-time credits | Yes - Full refund | 30 days |
| Partially used credit pack | Yes - Unused credits only | 30 days |
| Started but incomplete evaluation | No | N/A |
| Completed evaluation | No | N/A |
| Active subscription (unused credits) | Pro-rated | Current period |
| Purchase over 30 days old | No | N/A |
How to Request a Refund
To request a refund, contact our support team:
Steps to request a refund:
Contact us at jon@aicred.io
Provide your account email and reason for the refund request
We will review your request within 1-2 business days
If approved, you will receive an email confirmation
Processing Time
Once your refund is approved:
- Credit/Debit cards: 5-10 business days
- Apple Pay / Google Pay: 5-10 business days
- Bank transfers: May take longer depending on your bank
Refunds are processed through Stripe and returned to the original payment method.
Important Notes
- Score hiding: If you receive a refund for credits associated with completed evaluations, those scores may be hidden from your public profile.
- Fraud prevention: We reserve the right to deny refunds in cases of suspected abuse or fraud.
- Currency: Refunds are issued in the same currency as the original purchase. Exchange rate differences may apply.