Cancellations
How to cancel your subscription and what to expect.
How to Cancel Your Subscription
You can cancel your subscription at any time directly from your account. There are no cancellation fees or penalties.
Steps to cancel:
You will receive an email confirmation once your cancellation is processed.
What Happens to Your Credits
You keep all your credits!
When you cancel, all unused credits remain in your account. They never expire, so you can use them whenever you are ready - even months or years after canceling.
- Unused credits: Stay in your account indefinitely
- Evaluation results: All completed evaluations and learning plans remain accessible
- Account access: Your account stays active for future purchases
Cancellation Timing
When you cancel, you retain full access to your subscription benefits until the end of your current billing period:
Monthly Subscriptions
If you cancel mid-month, your subscription remains active until your next billing date. No partial refunds are issued for the current month.
Annual Plans
If you cancel an annual plan, you continue receiving monthly credits until your annual renewal date. All credits earned during the subscription remain in your account.
Important
Once canceled, automatic billing stops and no further credits will be added to your account after your current period ends. Make sure to use or save any credits you want to keep before your subscription expires.
Reactivating Your Subscription
Changed your mind? You can reactivate your subscription at any time:
How to reactivate:
- Visit the Pricing page
- Choose your preferred plan
- Complete checkout with Stripe
- Credits are added immediately
When you reactivate, your existing unused credits combine with your new subscription credits. A new billing cycle starts from your reactivation date.